Plan.
A programme built around the resort’s guests, season and stages.
Why Xperience Team
Guest satisfaction.
Summer & Winter.
How our guests rate the entertainment, season after season.
Summer · Season 202695%Guest satisfaction, based on guest feedback of the 2026 season
Winter · Season 2025/2699.3%Guest satisfaction, based on guest feedback of the 2025/26 season
Sources: internal guest feedback, HolidayCheck, Tripadvisor, Google, Booking.com, TUI and more
How we operate
One standard.
Managed on one system.
We run and track everything on our own fully customised systems.
Cast & train.
Every performer recruited, contracted and trained before opening.
Run.
Daily programme and shows, led by our own on-site management.
Track.
Schedules, shows, guest feedback and quality checks, all logged in one place.
Report.
Clear updates for hotel management, without anyone chasing.
Refine.
TUI and guest feedback shape what comes next.
Letter of recommendation
Neptune Luxury Resort.
In their words.
Highlights from the letter by Kostas Zarikos, General Manager, Neptune Luxury Resort, Kos. September 2026.
“They require no operational supervision from our side.”
“The quality of their service has improved visibly year after year, consistently meeting and exceeding our internal performance expectations.”
“What most distinguishes Xperience Team is the creativity and quality of its unique guest programs and high-end theatre productions, including professional stage design.”
“I confidently recommend Xperience Team to hotels and resorts seeking an innovative, premium and professionally managed entertainment partner.”
Guest feedback
Their words.
Summer & Winter.
Six guests, two seasons. Fresh excerpts from public reviews, each linked to the original.
Summer
“Neppiland great for kids … animation FANTASTIC!”
Summer
“Very friendly staff, great pools … nice evening shows at the Apollo Theatre.”
Summer
“A great entertainment team with professional dancers, very friendly and, above all, never intrusive.”
Winter
“The time spent with Father Christmas and Vinnie the elf will be spoken of for years and never forgotten; it was incredible!”
Winter
“Searching for Santa was magical and our 4 year old was wide eyed from start to finish! Special thanks to Emily Elf.”
Winter
“The elves deserve special mention. … The elves were brilliant at meeting that with patience and warmth.”
Start a conversation
Let’s plan your next season.
Tell us about your property and your guests. We reply within 2 working days.
Talk to us